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Shipping Policy

We strive to make your shopping experience seamless by ensuring your lighting fixtures are delivered safely and quickly. Here are the specifics of our shipping policy:

Shipping Locations

Our headquarters are in the United States, and we manufacture our products in China. Once your order is ready, we will ship it to your specified address as swiftly as possible.

Order Processing Time

Processing Time: 1-7 Business Days

Orders are processed within 1 to 7 business days. This timeframe is necessary due to the unique nature of our lighting products, requiring careful handling and secure packaging. The exact processing time depends on the product you order.

Shipping Time & Methods

  • Standard Shipping: 4-7 business days.
  • Sea Freight: 20-30 calendar days.

Carriers: YunExpress, UPS, FedEx, DHL, TNT, Royal Mail, etc.

Please Note: Delivery Time = Order Processing Time + Shipping Time

This is the total time from when you place your order until you receive it.

Packages larger than 36 inches usually ship by sea. If you need faster delivery, contact us to discuss options. Deliveries scheduled during holidays will occur on the next business day.

Items With Longer Delivery Times:

Out-of-Stock Products: While we aim to keep all products in stock, occasionally, some items may sell out. If you order an out-of-stock item, we will notify you via email. You can choose to wait or cancel the order. If you proceed, we will expedite production and ship your order as soon as possible.

Customized Products: Tailored products require more time. We will deliver customized items within 5-15 business days after order confirmation.

Shipping Destinations

We currently ship to:

  • United States, Canada, United Kingdom, Australia, New Zealand, Ireland

For shipping to other countries, please contact us.

Shipping Costs

We offer free standard shipping on all orders, ensuring convenient delivery to your doorstep.

Standard Shipping Conditions

Lights smaller than 39 inches are shipped by air, while larger lights are shipped by sea. If a delivery coincides with a public holiday, it will be rescheduled for the next business day.

Special Requests

For sea freight items, if you prefer air freight, please contact us at info@udlamps.com to discuss applicable fees.

Order Tracking

After your order is shipped, you will receive a confirmation email with tracking information so you can monitor your package at any time.

Delivery Delays

Delivery may be delayed due to weather, customs, or other unforeseen circumstances. We will keep you informed of any delays.

Possible Delays:

While we aim to adhere to our usual delivery times, some orders might be delayed due to reduced capacity at our warehouses and with carriers. We apologize for any inconvenience. For questions or concerns, please contact our Customer Service team via email.

Changes to Estimated Delivery Date:

If unforeseen circumstances cause delivery delays, we will promptly inform you of any changes to the estimated delivery date. Delivery is considered complete once the items are delivered to your provided address. If we cannot deliver within 90 days, we will notify you, cancel your order, and issue a refund.

Taxes and Duties

Import taxes, duties, and customs fees may apply upon package arrival. The recipient is responsible for these fees. For detailed information, please contact your local customs office. Recipients must comply with local postal regulations regarding restricted items.

Incorrect Address or Address Change

Please ensure your shipping address is accurate when placing an order. We are not responsible for lost or misdelivered packages due to incorrect addresses. We cannot guarantee address changes, and shipping carriers may impose change fees or additional costs for significant address changes.

Lost, Damaged, Stolen, and Misdelivered Packages

If your lamp is damaged or lost during shipping, we will send a replacement at no cost. If a package is marked as "delivered" but cannot be found, it may still be en route. Contact the shipping carrier to trace the package. To be eligible for a replacement or refund, you must initiate a trace within 7 days of delivery.

Refund & Exchange Policy

For return policy details, please visit our [Refund Policy page].

Customer Support

If you have any shipping-related questions, our customer support team is here to help. Please [Contact Us] for assistance.

  • Email: info@udlamps.com
  • Phone: +1 (913) 242-4357
  • Business Hours: Mon-Sat 9 am - 6 pm (GMT-8)

Thank you for your understanding and support.