FAQs
Q: High Ceiling? Need Longer Rods or Cords?
A: If your ceiling is exceptionally high, you'll need the right rod, cord, and chain lengths. Our customer service team can help you determine the best length. Measure your ceiling height and share it with us for personalized advice. We typically provide 120-inch rods, cords, and chains for high ceilings. For additional length, please contact us.
Q: How to Hang on a Vaulted Ceiling?
A: For vaulted ceilings, we offer customized solutions with specialized fittings, as shown in our visual guides. Our unique hanging method using special rings is popular for its simplicity. Check the highlighted areas in the images for a clear understanding of the installation process.
Q: Difference Between Bronze and Black?
A: Bronze and black are distinct colors. If you need a matte black finish, please confirm with our customer service, as they are made using different processes. Refer to the images for a visual comparison.
Q: Free Replacement for Shipping or Manufacturing Damage?
A: Yes, we provide free replacement parts for any damage due to shipping or manufacturing defects. Please provide visual proof (photos and videos) of the damage. We take extra care in packaging, including using sturdy wooden cases for fragile items. See the images for examples.
Q: Can I Customize Products?
A: If you don't find the design you want on our website, you can send us images or design drawings. Specify the base size, color, and material preferences. For more details, visit our "Customization" page.
Q: Similarity to Famous Brands?
A: Our products match well-known brands in material, color, size, and manufacturing methods. With our own factory, we ensure the quality and integrity of our lamps.
Q: Why Are Your Prices So Competitive?
A: In 2020, we shifted to online sales only, closing all physical stores, which significantly reduced costs. Our products come directly from our factory, maintaining high quality at affordable prices.
Q: What if I Have Installation Issues?
A: Check all components one week before installation. Our fixtures are designed to be user-friendly, suitable for any electrician. If you encounter any issues, contact our customer service before attempting any forceful operations.
Q: Can I Get a Refund for Quality Issues?
A: Yes, we offer full refunds for quality issues with supporting photos. You can choose between a replacement or a full refund.
Q: How Long Does Shipping Take?
A: Shipping time depends on the package size. Small packages (under 40") are delivered by courier within 9-14 days, while larger packages (over 40") are shipped by ocean freight, taking 23-29 days. For special products, confirm delivery times with our customer service.
Q: When Will I Get Shipping Information?
A: After processing, products are handed over to logistics providers. It takes 1-3 days to retrieve the shipping information after handover.
Contact Us
For inquiries or further assistance, please contact us:
- Email: info@udlamps.com