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FAQ


Lead Time

Your order lead time will be given when we receive the order. The UdLamps Classics Collection are made-to-order, but in rare occasions, I've made an extra that can be sent out right away. In most cases, your lamp will ship out in 3-5 weeks.

The Singles Collection (denoted by numbered lamps) are one off designs, and I will be sending the lamp you see pictured.

 

Shipping & Tracking

Your order will be shipped out via Fedex. As soon as your lamp has shipped, I'll provide you with the order's tracking information. Depending on what part of the country you live in, shipping time varies from 3-5 business days. Our quoted shipping charges are for the contiguous United States only.

International shipping? Because these lamps are wired for the United States, we currently don't offer international shipping. Where there's a will there's a way, though, and if you want to talk about international shipping options, just shoot me a message.

 

Custom Silk Shades

It's difficult to pick a shade color online that you've never seen in person. If you are unsure of color, I'll happily snail mail you a silk swatch for your approval to finalize the shade color.

I have a limited number of silk shade colors shown compared to what I can offer. Rather than listing endless colors that won't be accurate on your computer screen anyway, I would rather have a quick conversation about what you are looking for, and I will send you my best options.

To place an order for a custom color shade, please include your color request in the order comments box. Be as descriptive as you can (ex: "pale peach" versus "orange"), and it helps if you can reference an everyday object that is commonly in this color (ex: "pale peach carnation flower").

 

Returns

Because of the made-to-order nature of this product, returns or exchanges are only allowed on items damaged in shipping. That being said, I want you to be happy with your purchase, so if there are any issues/questions/concerns, contact me and I'll see what we can do.

 

Did I miss anything? Let's chat. I don't bite. And I love to talk color.